Privacy Policy


This Privacy Notice will inform you of the information we gather and how it is used. complies with EU General Data Protection Directive – GDPR for the collection, use, and retention of personal information from European Union member countries.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us at

Personal Information Collection, Use and Storage

Our system logs and records your IP address, dates and times of site visits, the pages visited, type of browser and cookie information. This data is only used to measure the number of visitors to the site and will not be used to identify you. We may use your data to remarket to you at a later date on a number of selected sites.

Visitors may decide to send an email via the site in which may be included personally identifying information. Such information is only used to enable a suitable response.

Your email address is used to only send you information that you have requested. CreateSend adheres strictly to permission-based email policy. Except as mentioned above, CreateSend will not send you unsolicited email information, commercial offers or advertisements. CreateSend will not sell, rent, or loan our contact lists to any 3rd party company. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

All sensitive data is stored on servers behind a constantly maintained firewall using encryption. Our database servers are secured by additional access restrictions, and all sensitive data is stored using encryption.

Our data centres are monitored 24×7 for all aspects of operational security and performance. They are also equipped with state-of-the-art security for intrusion detection. Our strictly enforced privacy policy ensures your data is never shared with third parties and is kept safe and secure at all times. Only limited staff have access to your account in order to provide customer support.

Cookie Policy

Our website uses cookies to help you in your interactions with the site and enhance your user experience.
Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit CreateSend website. Our cookies don’t store any personal or confidential information about you.
To make sure you get the best experience from our website, we advise that users keep cookies active on their machine whilst visiting. Click here to read more about our Cookie Policy.

For Clients of CreateSend

We collect personal data that you voluntarily provide to us, for example, when you communicate with us by email and when you sign up for our services. Such data may include:

-your name, job title, and name of employer
-your contact details including your business address, email address and telephone number
-any personal data you send to us to enable us to provide you with Create Send services such as online email campaigns
-information relation to particular areas that may be of interest to you.

Your personal data is used by us and by third party service provides acting on our behalf for the following purposes:

-providing you with Create Send services to create and manage online email campaigns
-for administration and billing purposes and other purposes reasonably incidental to the services being provided
-maintaining our list of contacts

The legal bases on which we collect, process and transfer your personal data are:

-your consent (in which case you can withdraw your consent at any time)
-in providing you with the services for the performance of the contract with us under the terms and conditions of use of our services
-our legitimate interests in conducting our business in a commercial manner

Communications from the Site

Special Offers and Updates

Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users’ privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Policy Modifications

CreateSend may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right to information
  • Right to access
  • Right of rectification
  • Right to withdraw consent
  • Right to object
  • Right to object to automated processing
  • Right to be forgotten
  • Right for data portability

Retention of your personal data

Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. CreateSend will process personal data in accordance with our retention schedule. This retention schedule is governed by regulatory & legislative requirements.

Withdraw consent

If we are relying on your consent to process your data you can withdraw this at any time – this does not affect the lawfulness of processing based on your consent before its withdrawal.


In the event that you wish to make a complaint about how your personal data is being processed by CreateSend, or how your complaint has been handled, you have the right to lodge a complaint directly with CreateSend and the Office of the Data Protection Commissioner.

Contacting Us

If you have any questions or comments about our privacy notice or practices, please contact us. CreateSend may modify or update this privacy notice from time to time at any time without prior notice. You can check the “Version” date below to see when the notice was last changed. We encourage you to check this notice often so that you can continue to be aware of how we are protecting your personal information. Your continued use of the website constitutes your consent to the contents of this privacy notice, as it may be modified from time to time.

Postal Address :
Suite 1,
Information Age Park,
Ennis, Co. Clare, Ireland

+0044 20 8099 1877


Version 0.10 – 25th May 2018